FAQs

When is Re:set open?

Monday – Closed

Tuesday – Friday = 9-9

Saturday = 9-5

Sunday = 10-4

How can I contact Re:set?

Contact us by phone: 01524 388499

Or contact us via our Facebook page: @resetmindbodysoulUK

Can I purchase gift vouchers online?

Gift vouchers are now available to purchase online via the website. As well as online, gift vouchers are sold in store, either call (phone number below) or pop in and we’ll do the rest. 

Phone: 01524 388499

Address: 4-6 Parliament St, Lancaster LA1 1DB

Where is Re:set?

Re:set is based in Lancaster City Centre. We are opposite Sainsbury’s Supermarket, a thirty-second walk from the main bus stop, and a ten-minute walk from the train station. 

What therapies does Re:set offer?

Re:set currently has four therapies: float therapy, massage therapy, infrared therapy, and halotherapy. 

How do I book on to a therapy at Re:set?

You can book on to our therapies online, in store, or over the phone. 

Does Re:set have a waiting area?

Yes – Re:set has a comfortable reception area where clients can relax with complimentary tea, coffee, or cold drink before or after their treatments.

How do I save money at Re:set?

We have packages and passes which offer great savings. If you choose to purchase a float or massage pass then it also entitles you to half price saunas and salt rooms for the duration of your pass 

Does Re:set have beauty facilities ? 

Yes – we are proud to say that we have our very own beauty room complete with hairdryers and straighteners for our clients who want to fit Re:set’s therapies in with their busy lifestyles. 

How old do I have to be to use Re:set’s therapies?

Minimum age 16.

Cancellations and No Shows

If you wish to cancel or change a booking this must be done with a minimum of 24 hours notice. Failure to do this or show for an appointment will mean you will lose the booking and payment in full.

CURRENTLY OPEN FOR MEDICAL REASONS ONLY SUCH AS ANXIETY, FIBROMYALGIA,DEPRESSION,ASTHMA, COPD, RHEUMATOLOGICAL CONDITIONS ETC

FLOAT POD FAQs

How long is one session in the float pod?

One session lasts for one hour. 

Who can float?

Anyone can float! Float pods can have a range of benefits from improving rehabilitation for athletes, decreasing the strain of pregnancy, and combating anxiety-related disorders such as PTSD and depression, which makes float therapy ideal for anyone who wants to invest in their physical and mental health! 

What if I can’t float?

Don’t worry about that, we’ve got you covered. With 500KG of Epsom salts everybody floats!

What do I need to bring to my float session?

Here at Re:set, we provide the towels, shampoo& conditioner, and for those going from one treatment to another we provide you with a robe slippers and a basket to carry all your belongings. We recommend that you float completely naked, but you have the option of bringing a swimming suit.

Are our float pods hygienic? 

Absolutely! All the water in our pods goes through the filtration system, the system is the width of 1/100th of a human hair. After every float the water passes through a UV light chamber and has a hydrogen peroxide dosing to ensure that the water is 100% clean and kills any bacteria. The outside of the pod and the rest of the room including: the shower, bench, floor, all switches, and handles are fully sanitised by staff after every use.

Can I float if I am claustrophobic?

The float pods themselves are much bigger than they appear to be in pictures and are 8 ½ feet x 5 ½ feet! To put your mind at ease feel free to come into Re:set and ask to see the pods for yourself and our staff will be more than happy to show you round. The average person will not be able to touch the sides when they are in the pods – which leaves plenty of room for relaxation! 

Did you know that there is a light switch in our pods? The ability to turn the light on and off allows you to be in control of your float experience. 

How much salt do you use in the pods?

We use half a ton of Epsom salt for each float session. 

What is Epsom salt? 

Epsom salt is a naturally occurring compound comprised of sulphate and magnesium. By absorbing magnesium and sulphate through the skin and therefore raising the levels of these minerals in your body, you can:

  • Flush toxins from your cells.

  • Ease migraines.

  • Regulate electrolytes which in turn improves nerve function.

  • Reduce blood clots.

  • Lower your blood pressure.

  • Relieve stress. To bind serotonin (a mood improvement chemical in the brain) the body needs adequate levels of magnesium. 

Will the salt damage my hair?

The only time the solution can affect your hair is after using keratin treatments. Apart from that, as long as you use shampoo and conditioner after each float to wash away the Epsom salts your hair will be absolutely fine. Even better, your hair will actually be voluminous.

Can I float if I have recently dyed my hair?

You can float if you have dyed your hair more than two weeks ago.

Can I float while pregnant?

Yes – but please consult your doctor about floating in your third trimester. 

Will my skin wrinkle?

No, completely the opposite! The high Epsom salt content in the water leaves your skin silky smooth. 

Can I float if I am on my period?

Yes – just act as if you are going swimming! Sanitary wear to be used.

Is the room private?

Yes – there is only one float pod per room, and each room has its own shower cubicle and changing station. You are in complete control – the door locks from your side! 

 

INFRARED SAUNA FAQs

How long is one session in the infrared sauna?

One session is forty minutes.

What makes an infrared sauna different from a normal sauna?

Instead of heating the air around you like a traditional sauna does, infrared saunas use infrared lamps to directly heat your body. Infrared saunas are typically less hot than traditional saunas. Generally, 20% of the heat out-put goes into the air, and the other 80% goes to heating your body.

Is infrared light safe?

Infrared light does not contain UV rays and is therefore completely safe and will not negatively affect your skin.

What are the benefits of an infrared sauna?

Our infrared saunas have several benefits, such as improving chronic fatigue, improving relaxation and detoxification, and providing relief from join paints such as arthritis. Click here to read more about the benefits of our infrared saunas. 

How do Re:set’s infrared saunas improve Seasonal Affective Disorder? 

Our infrared saunas are fitted with optional Seasonal Affective Disorder (SAD) lights that improve this seasonal condition and also provide you with your vitamin D fix!.

What are the benefits of an infrared sauna?

There are several benefits to using infrared saunas. For the full list, click here.

What should I wear in the infrared sauna? 

You are completely in control of your infrared sauna experience! Each infrared sauna is in its own secure room, so you can wear a towel, a bathing suit, or nothing. 

Are infrared saunas hygienic?

Yes! Our staff clean our infrared saunas after every use. Infrared light also kills any harmful bacteria.

 

HIMALAYAN SALT ROOM FAQs

How long is one session in the Himalayan salt room?

One session is forty minutes.

How does the Himalayan salt room work?

The halogenerator behind the Himalayan salt wall grounds Epsom salt into microscopic particles which are then pushed out into the room and the atmosphere. Re:set’s clients then breathe these micro-particles deep into their lungs. 

What are the benefits of the Himalayan salt room?

Our Himalayan salt room has several benefits. To read the full list, click here.

How many people can use the salt room?

Our salt room contains four recliners. You can enjoy the salt room alone or as part of a group.

What should I wear in the Himalayan salt room?

Here at Re:set, we recommend wearing comfortable clothes. You will get salt on your clothes whilst in the room but we provide clothes brushes to remove any excess

Can I bring my child into the Himalayan salt room?

Generally, Re:set has a 16+ age restriction. However, please enquire within as decisions are made on a case by case basis. 

Is the Himalayan salt room beneficial for pregnant women?

Yes – the salt room is perfect for pregnant women who want to boost their immune system.

Can I bring my phone into the Himalayan salt room?

You are free to bring any electronics into the salt room, though they may be covered in a fine sheen of salt. All phones must be turned on silent during the treatment. We are not responsible for any damage that may occur

MASSAGE THERAPY FAQs

How long is one massage therapy session?

One massage therapy session is 45 minutes with 15 minutes for a full consultation in order to tailor the massage to you. 

What are the benefits of massage therapy?

There are several benefits of massage therapy. For the full list, click here.

What types of massage therapy do you offer?

Each of our massage therapists has a different speciality. Paul specialises in reflexology, whereas Louise focuses on targeting specific ailments and illnesses. For more information, give us a call on 01524 388499.

 

PURE EARTH CBD PRODUCTS FAQs

Which brand of CBD products do you stock?

Re:set is proud to stock Pure Earth products! Click here to visit their website.

What is CBD oil and what are the benefits?

CBD stands for Cannabidiol, and there are several benefits to products infused with Cannabidiol oil. Re:set’s Pure Earth CBD products can reduce anxiety, help manage pain from conditions such as arthritis, spinal cord injuries, and MS, and reduce the overall inflammation caused by acne. For a more detailed list of the benefits to Re:set’s Pure Earth products, call us on 01524 388499 or speak to us in-store. 

Can I purchase CBD products with Re:set’s gift vouchers?

Absolutely! Next time you are in-store, speak to our staff about which CBD product is the best pairing for your treatment.