FAQs

When is Re:set open?

Monday – Closed

Tuesday – Friday = 9-9

Saturday = 9-5

Sunday = 10-4

How can I contact Re:set?

Contact us by phone: 01524 388499

Or contact us via our Facebook page: @resetmindbodysoulUK

Can I purchase gift vouchers online?

Unfortunately, you can only purchase gift vouchers in-store or over the phone. We are working on bringing gift vouchers to our online store.

Phone: 01524 388499

Address: 4-6 Parliament St, Lancaster LA1 1DB

Where is Re:set?

Re:set is based in Lancaster City Centre. We are opposite Sainsbury’s Supermarket, a thirty-second walk from the main bus stop, and a ten-minute walk from the train station. 

What therapies does Re:set offer?

Re:set currently has four therapies: float therapy, massage therapy, infrared therapy, and halotherapy. 

How do I book on to a therapy at Re:set?

You can book on to our therapies online, in store, or over the phone. 

Does Re:set have a waiting area?

Yes – Re:set has a comfortable reception area where clients can relax with complimentary tea and coffee before or after their treatments.

How do I save money at Re:set?

We always have offers on! Book on to our Winter Warmer offer in December and experience the Himalayan salt room or the Infrared sauna for £5 when you buy a massage or float pod! 

Does Re:set have beauty facilities? 

Yes – we are proud to say that we have our very own beauty room complete with hairdryers and straighteners for our clients who want to fit Re:set’s therapies in with their busy lifestyles. 

How old do I have to be to use Re:set’s therapies?

Minimum age 16.

Cancellations and No Shows

If you wish to cancel or change a booking this must be done with a minimum of 24 hours notice. Failure to do this or show for an appointment will mean you will lose the booking and payment in full

FLOAT POD FAQs

How long is one session in the float pod?

One session lasts for one hour. 

Who can float?

Anyone can float! Float pods can have a range of benefits from improving rehabilitation for athletes, decreasing the strain of pregnancy, and combating anxiety-related disorders such as PTSD and depression, which makes float therapy ideal for anyone who wants to invest in their physical and mental health! 

What if I can’t float?

Don’t worry about that, we’ve got you covered. With 500KG of Epsom salts everybody floats!

What do I need to bring to my float session?

Here at Re:set, we provide the towels, shampoo, shower gel, and robes. We recommend that you float completely naked, but you have the option of bringing a swimming suit.

Are our float pods hygienic? 

Absolutely! All the water in our pods is filtered through a pool filter that is about the width of 1/100th of a human hair. After every float the water passes through a UV light chamber which kills any bacteria and has hydrogen peroxide dosing. Besides, every evening our staff clean the ventilation systems in the bod and the Epsom salt in the water kills any harmful bacteria in the pods.

Can I float if I am claustrophobic?

The float pods themselves are much bigger than they appear to be in pictures (8 ½ feet x 5 ½ feet). Feel free to come into Re:set and ask to see the pods for yourself! The average person will not be able to touch the sides when they are in the float – which leaves plenty of room for relaxation! 

Did you know that there is a light switch in our pods? The ability to turn the light on and off allows you to be in control of your float experience. 

How much salt do you use in the pods?

We use half a ton of Epsom salt for each float session. 

What is Epsom salt? 

Epsom salt is a naturally occurring compound comprised of sulphate and magnesium. By absorbing magnesium and sulphate through the skin and therefore raising the levels of these minerals in your body, you can:

  • Flush toxins from your cells.

  • Ease migraines.

  • Regulate electrolytes which in turn improves nerve function.

  • Reduce blood clots.

  • Lower your blood pressure.

  • Relieve stress. To bind serotonin (a mood improvement chemical in the brain) the body needs adequate levels of magnesium. 

Will the salt damage my hair?

The only time the solution can affect your hair is after using keratin treatments. Apart from that, as long as you use shampoo and conditioner after each float to wash away the Epsom salts your hair will be absolutely fine. Even better, your hair will actually be voluminous.

Can I float if I have recently dyed my hair?

You can float if you have dyed your hair more than two weeks ago.

Can I float while pregnant?

Yes – but please consult your doctor about floating in your third trimester. 

Will my skin wrinkle?

No, completely the opposite! The high Epsom salt content in the water leaves your skin silky smooth. 

Can I float if I am on my period?

Yes – just act as if you are going swimming! Sanitary wear to be used.

Is the room private?

Yes – there is only one float pod per room, and each room has its own shower cubicle and changing station. You are in complete control – the door locks from your side! 

 

INFRARED SAUNA FAQs

How long is one session in the infrared sauna?

One session is forty minutes.

What makes an infrared sauna different from a normal sauna?

Instead of heating the air around you like a traditional sauna does, infrared saunas use infrared lamps to directly heat your body. Infrared saunas are typically less hot than traditional saunas. Generally, 20% of the heat out-put goes into the air, and the other 80% goes to heating your body.

Is infrared light safe?

Infrared light does not contain UV rays and is therefore completely safe and will not negatively affect your skin.

What are the benefits of an infrared sauna?

Our infrared saunas have several benefits, such as improving chronic fatigue, improving relaxation and detoxification, and providing relief from join paints such as arthritis. Click here to read more about the benefits of our infrared saunas. 

How do Re:set’s infrared saunas improve Seasonal Affective Disorder? 

Our infrared saunas are fitted with Seasonal Affective Disorder (SAD) lights that improve this seasonal condition and also provide you with your vitamin D fix!.

What are the benefits of an infrared sauna?

There are several benefits to using infrared saunas. For the full list, click here.

What should I wear in the infrared sauna? 

You are completely in control of your infrared sauna experience! Each infrared sauna is in its own secure room, so you can wear a towel, a bathing suit, or nothing. 

Are infrared saunas hygienic?

Yes! Our staff clean our infrared saunas after every use. Infrared light also kills any harmful bacteria.

 

HIMALAYAN SALT ROOM FAQs

How long is one session in the Himalayan salt room?

One session is forty minutes.

How does the Himalayan salt room work?

The halogenerator behind the Himalayan salt wall grounds Epsom salt into microscopic particles which are then pushed out into the room and the atmosphere. Re:set’s clients then breathe these micro-particles deep into their lungs. 

What are the benefits of the Himalayan salt room?

Our Himalayan salt room has several benefits. To read the full list, click here.

How many people can use the salt room?

Our salt room contains four recliners. You can enjoy the salt room alone or as part of a group.You may be sharing the salt room with other customers.

What should I wear in the Himalayan salt room?

Here at Re:set, we recommend wearing comfortable clothes that allow the salt to sit on your skin. As well as improving congestion, the salt room helps to improve skin conditions like eczema, acne, and dermatitis. And remember to remove your footwear to get the full benefit of the Himalayan salt room!

Can I bring my child into the Himalayan salt room?

Generally, Re:set has a 16+ age restriction. However, please enquire within as decisions are made on a case by case basis. 

Is the Himalayan salt room beneficial for pregnant women?

Yes – the salt room is perfect for pregnant women who want to boost their immune system.

Can I bring my phone into the Himalayan salt room?

You are free to bring any electronics into the salt room, though they may be covered in a fine sheen of salt. All phones must be turned on silent during the treatment. If you want to avoid this completely, you can use our complementary Kindles to listen to music during your session.

MASSAGE THERAPY FAQs

How long is one massage therapy session?

One massage therapy session is 45 minutes with 15 minutes for a full consultation in order to tailor the massage to you. 

What are the benefits of massage therapy?

There are several benefits of massage therapy. For the full list, click here.

What types of massage therapy do you offer?

Each of our massage therapists has a different speciality. Paul specialises in reflexology, whereas Louise focuses on targeting specific ailments and illnesses. For more information, give us a call on 01524 388499.

Can I buy a massage with a gift voucher?

Unfortunately, massages cannot be purchased with gift vouchers.

PURE EARTH CBD PRODUCTS FAQs

Which brand of CBD products do you stock?

Re:set is proud to stock Pure Earth products! Click here to visit their website.

What is CBD oil and what are the benefits?

CBD stands for Cannabidiol, and there are several benefits to products infused with Cannabidiol oil. Re:set’s Pure Earth CBD products can reduce anxiety, help manage pain from conditions such as arthritis, spinal cord injuries, and MS, and reduce the overall inflammation caused by acne. For a more detailed list of the benefits to Re:set’s Pure Earth products, call us on 01524 388499 or speak to us in-store. 

Can I purchase CBD products with Re:set’s gift vouchers?

Absolutely! Next time you are in-store, speak to our staff about which CBD product is the best pairing for your treatment. 

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